What primary role does the mediator play in the mediation process?

In the mediation process, the primary role of the mediator is to facilitate consensus between the parties involved. This means the mediator works to create a structured environment where open communication can occur, helping both sides express their needs, interests, and concerns. The mediator does not impose solutions or make binding decisions; instead, they guide the discussion, helping the parties identify common ground and exploring potential solutions collaboratively.

Facilitating consensus requires strong skills in negotiation, communication, and conflict resolution, allowing the mediator to steer the conversation toward a mutually acceptable resolution. This role is pivotal because it empowers the parties to take ownership of the solutions rather than having them dictated by an authority figure, promoting a more satisfying outcome for everyone involved.